Legal Responsibility
1. Limitation of Liability
VNBuilding operates as an intermediary platform information transmission and facilitating transactions between buyers and sellers. Therefore, its legal liability is limited as follows:
Content Responsibility: The website strives to ensure the accuracy and completeness of the information (products, prices, policies) posted. However, the website shall not be legally responsible for:
- Errors or omissions in content provided by suppliers.
- Changes in prices, product availability, or other factors not notified in advance by the supplier.
Transaction Responsibility: VNBuilding does not directly participate in the buying, selling, or provision of goods/services. As such, VNBuilding is not responsible for:
- Disputes between buyers and sellers concerning product quality, delivery timelines, or other contractual terms.
- Any financial loss or damage arising from transactions between parties.
2. User Responsibilities
Compliance with Terms and Conditions:
- Users are required to read and understand the website's terms of use.
- Users must not use the website for illegal purposes, fraud, or activities that harm other individuals or organizations.
Information Sharing:
- Users should not arbitrarily provide information to third parties outside the website to ensure the safety of their accounts and personal data.
3. Third-Party Links
The website is not responsible for any content, products, or services available through third-party links. Any issues or disputes arising from third-party websites must be resolved directly with the respective third parties.
4. Legal Compliance
Users are responsible for ensuring that their use of the website complies with all applicable laws and regulations. The website is not liable for any legal consequences resulting from user activities on the platform.
5. Dispute Resolution
Dispute Resolution Process:
Step 1: Direct Negotiation
- Parties involved are responsible for negotiating directly to resolve disputes amicably, promptly, and effectively.
- If direct negotiation fails, the parties may proceed to the next step.
Step 2: Reporting the Dispute to the Website
- Users or suppliers can submit dispute resolution requests to the website's customer support team via:
- Support email:
- Customer service hotline:
- The website’s feedback system.
Required Information:
- Detailed description of the dispute.
- Relevant evidence (invoices, transactions, screenshots, email exchanges, etc.).
The website will acknowledge and respond to the dispute within 3-7 working days.
Step 3: Mediation by the Website
- The website will act as an intermediary to mediate between the parties.
- Based on the terms of use, current policies, and submitted evidence, the website will propose a resolution.
- The parties may agree to the resolution or escalate the matter to a competent authority.
Applicable Law:
- All disputes will be resolved in accordance with the laws of Vietnam.
- In cases of conflict between the website's terms and the law, the provisions of the law shall prevail.
Dispute Resolution Costs:
- Any costs incurred during the dispute resolution process, such as legal consultation fees, mediation, or litigation, shall be borne by the parties through mutual agreement or as determined by the competent authority.
Member VNBuilding